Frequently Asked Questions
Expert guidance on your luxury jewelry and timepiece experience.
Are the watches and jewelry sold at CH Premier Jewelers authentic?
Yes, we are an authorized retailer for every brand we carry. All timepieces and jewelry items are 100% authentic and come with the original manufacturer warranty and packaging.
What are your shipping and insurance policies for high-value items?
We offer secure, fully insured shipping on all orders. Due to the high value of our products, an adult signature is required upon delivery for all shipments.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of purchase, provided the item is in its original, unworn condition with all security tags and packaging intact. Some exclusions may apply to special orders.
Do you offer professional jewelry and watch repair services?
Yes, we provide a full range of services including battery replacements, movement overhauls for mechanical watches, jewelry cleaning, and stone tightening by our master technicians.
Can I have my purchase appraised for insurance purposes?
Absolutely. We provide a complimentary formal appraisal for most jewelry and watch purchases to ensure you can properly insure your new investment.
Do you offer customization or bespoke jewelry design?
Our expert jewelers can assist with custom designs and modifications. Please contact our concierge or visit one of our boutiques to begin the consultation process.